Why KaizenCX?

Our goal is to make the technology purchasing process easier for you while maximizing your chances of success. We take care of various tasks such as sourcing the right solutions, providing guidance and advice, conducting training and marketing activities, troubleshooting issues, and managing supplier relationships. Additionally, we offer comprehensive back-office support to ensure that everything runs smoothly and contributes to your overall success.

  • Industry Experience

    KCX has established itself by cultivating enduring and valuable partnerships with suppliers and partners. Our extensive experience enables us to understand the unique needs of customers and effectively match them with the most suitable solutions through our network of partners. By collaborating with us, you can streamline your operations, reduce costs, and save valuable time. Not only do we offer an extensive portfolio of solutions, but we also possess the expertise and knowledge to address the specific challenges faced by businesses.

  • Supplier Options

    At KCX, we take pride in offering the most extensive and rigorously evaluated range of suppliers in the industry. Our approach is supplier agnostic, meaning we prioritize selecting suppliers based solely on their capacity to provide top-tier solutions. Through our premier relationships with the nation's leading suppliers, our clients gain numerous benefits. We are committed to ensuring that our clients receive unparalleled advantages by connecting them with the best suppliers in the market.

  • Exceptional Support

    KCX is your trusted advocate, offering unparalleled support services. Our extensive team of highly skilled pre- and post-procurement professionals are readily available to expedite the quoting, ordering, configuration, and installation of services. We have implemented effective troubleshooting and escalation procedures to ensure that all end-users receive the highest quality of service. With KCX, you can count on exceptional support every step of the way.

  • Marketing Resources

    There are four strategic areas to focus on: recovering revenue, rebuilding operations, rethinking the organization, and accelerating the adoption of digital solutions. Whether you’re working towards growing your marketing or just need some extra support fulling some gaps, building solutions and innovations tailored to your needs. KCX dedicated marketing team is available offering additional support in strategy, social media, website and content audits, as well as custom content creation and more.

What to Expect

Kickoff

Click the “+” to expand the section and read more about our kickoff process.

  • Discuss technology and digital transformation roadmap.

    • Infrastructure – Cabling, IDF, On-Prem Data Center, Servers, NAS/SAN, Switch's, WAPs, Access Control, Surveillance

    • Network – Connectivity, SD-WAN, VPN/SDP

    • Cybersecurity – Firewall, SASE/SSE, ZTNA, CASB, DLP, SIEM/SOC, Penetration Testing, Training, Email Security, Endpoint Protection, MDR, Response, NIST Framework

    • Cloud – Cloud Migration, Private/Public/Hybrid, BCDR, Colo, Storage, SDP, O365, IT Support/Helpdesk,

    • Unified Communications – Legacy PBX, POTS, PRI Replacement, Phone, eFax, Chat, Video, SMS, Collaboration, Work from Anywhere, Desktop and Mobile Applications, Software Integrations

    • Customer Experience – Phone, Chat, Email, SMS, Social Media, AI, Virtual Assistance, WFM, Gamification, Analytics, Integrations

    • Mobility & IoT – Mobile Device Management, Sensors, Fleet & Asset Tracking, Geo-Fencing, Reporting, Application Filtering

    • Other – Operational Expense Management, ERP, CRM, BPO

  • Determine the priority levels for your projects.

    • Critical

    • Important

    • Normal

    • Low

  • Deep dive into current state:

    • WAN

    • LAN

    • Equipment

    • Software

    • Data Center

    • Cloud

    • Mobility

    • IoT

  • Develop and review project roadmaps:

    • Timelines

    • Requirements

    • Success Factors

    • Budget

Next Steps

  • Phase 1

    Solution Design / RFP Development / Supplier Evaluations

  • Phase 2

    Proposal Evaluations / Recommendation / Selection

  • Phase 3

    Contract Negotiation / Implementation Timeline / Contract Execution *POC if applicable

  • Phase 4

    Implementation Management / Full Implementation

  • Phase 5

    Post Go-Live Support / Initial Invoice Review / Lifecycle Management