Frequently Asked Questions

How do you get your clients?

KaizenCX is 100% referral-based and has partnerships with PBX Vendors, IT Vendors, Structured Cabling Vendors, Regional MSPs and VARs, Property Managers, and even Direct Sales Representatives. 

Do you have sales representatives?

No, we do not have sales representatives. Our focus is on providing exceptional service to our clients by strictly employing Subject Matter Experts, Solution Architects, Solution Engineers, Project Managers, and Account Managers.

Who is your target client?

Our target clients are businesses of all sizes that require unbiased guidance and long-term support with their Telecommunications and IT Solutions initiatives.

Who are your other partners?

We partner with Phone System Vendors, IT Vendors, Structured Cabling Vendors, AV Vendors, Regional MSPs, and VARs across the U.S.

Do you charge for your services?

No, all the services and expertise we bring to the table are free to you.

Does an agent markup a service?

No, agents do not and can not “mark up” the services they procure for clients. They receive a commission from the service provider in compensation for bringing the opportunity to the supplier and managing the customer><supplier relationship.

Does a service provider markup their services when an agent is involved?

No, service providers do not “mark up” the services when an agent is involved in the procurement process. The commission the agent receives comes from the providers’ profit margin.