Who We Are

We exist because
technology decisions
shouldn't be this hard.

KaizenCX was built on the belief that every business deserves honest, expert technology guidance without the conflict of interest that comes with vendor-tied consulting.

Our Story

Built from frustration
with the status quo.

After years working inside technology organizations and watching businesses get locked into the wrong solutions — not because of bad intentions, but because of misaligned incentives — we decided to build something different.

KaizenCX was founded on a simple principle: your technology advisor should work for you, not for the vendor paying their commission. The advisor model lets us do exactly that — we're compensated by vendors, but only after we've made the right match for you.

The name comes from the Japanese concept of Kaizen — continuous improvement. That's what we do. Not a one-time fix, but an ongoing commitment to making your technology environment better every quarter.

We're based in Spokane, Washington, and serve clients across the country — from businesses getting their first CRM to 10,000-person organizations untangling years of mismatched infrastructure.

The Team

The people in your corner.

Stephanie High, M.A.

Owner + Co-Founder, Technology Advisor & CRM Implementation Lead

Stephanie brings 20+ years of experience in strategy and business operations. She specializes in helping C-suite and VP-level leaders cut through vendor complexity to make technology decisions that actually move the business forward.

Connect with Stephanie

Trevor Shanahan

Co-Founder, Sr. Technology Advisor & Solution Strategist.

Trevor has spent 20 years helping organizations transform their technology environments — from untangling legacy systems to navigating enterprise vendor contracts. His clients describe him as "part of the team" that was missing — someone who doesn't just advise but stays accountable through implementation.

Connect with Trevor

What We Believe

The principles that guide
every engagement.

Vendor Neutrality

We represent your interests — not a vendor's. Our recommendations come from what's right for your business, not what pays the highest commission.

Full Accountability

We don't hand you a roadmap and disappear. We stay engaged through implementation, holding vendors accountable to their commitments.

Continuous Improvement

Kaizen means always getting better. Technology and your business evolve — your strategy should too. We're a long-term partner, not a project vendor.

Clarity Over Jargon

We translate complex technology decisions into plain language. You make better decisions when you understand exactly what you're choosing and why.

Right-Sized Solutions

We don't recommend enterprise software to a 20-person team or SMB tools to a complex organization. The right solution fits your actual scale and trajectory.