About KaizenCX

KaizenCX is a technology advisory firm unlike any other. As technology brokers with over 20 years of experience, we help businesses simplify complex tech decisions, reduce costs, and drive scalable, sustainable growth. Our approach combines deep expertise in IT with a strategic understanding of marketing and business development—giving us a unique lens that sets us apart in a space traditionally focused only on infrastructure.

KaizenCX combines the concept of "Kaizen," a Japanese term meaning "continuous improvement," with "CX," an abbreviation for "Customer Experience." Our work centers on constantly improving customer experience strategies and practices—through iterative and incremental enhancements in service design, user experience, customer service, and every point of interaction between businesses and their customers.

Our mission centers on streamlining your tech procurement to boost your chances of success. From sourcing optimal solutions to offering expert guidance, facilitating training and marketing efforts, resolving challenges, and managing vendor relationships, we're here to ensure operational excellence.

Behind this mission is a team with over 40 years of combined expertise in technology, marketing, and business development, poised to lead you to success. At the heart of our approach is Stephanie's unique vision, merging marketing and customer service to craft holistic customer experiences, driving the founding of KaizenCX.

  • Unbiased Guidance

    We’re vendor-neutral, with one of the largest and fastest-growing portfolios of vetted service providers in the industry—over 4,500 and counting. We’re not tied to any single supplier, which means we can recommend the best-fit solution for your unique needs. We come from a place of “yes, and…”—always looking for ways to say yes to your goals, not limit them.

  • Full-Spectrum Expertise

    Our depth comes from our experience—20+ years in technology plus 20+ years in marketing and business development. That fusion of skills allows us to bridge the gap between IT infrastructure and business growth strategy. We also tap into a wide network of resources and maintain direct relationships with service providers, giving us access to insider expertise and real-time support.

  • No Cost to You, Ever

    Our services are complimentary—we’re compensated by our partners only after a solution is implemented, with no additional cost passed onto our clients. There’s no overhead, no hidden fees, and no pressure—just trusted guidance that puts your business needs first. Unlike going directly to a single provider—because we work for you, not a quota.

Meet The Leadership Team

Stephanie High, M.A.

CO-FOUNDER / OWNER + TECHNOLOGY ADVISOR

Global business development and marketing leader passionate about propelling results and over 20 years of experience in business transformation and operational excellence across diverse industries.

Known for being savvy and bringing a unique creative perspective to help companies build the foundations to tell their brand story in authentic, compelling, and relevant ways. Resulting in creating/increasing brand loyalty and driving significant revenue growth for companies that range from start-ups to Fortune 50.

Stephanie’s unique perspective is further enriched by having lived internationally for 9 years (in Japan, Mexico, and Belize) and having a Master's degree in Sports and Performance Psychology. These experiences have allowed her to weave insights into human behavior, global perspective, and cultural sensitivity into her strategy. She is also pursuing her doctorate.

Trevor Shanahan

CO-FOUNDER + SR. TECHNOLOGY ADVISOR

Seasoned digital strategist specializing in information technology and telecommunications, Trevor has over 15 years of experience working with small and medium-sized businesses at the enterprise level.

He has a proven track record of delivering innovative solutions that improve business operations, streamline processes, and increase profitability. Trevor’s extensive knowledge enables him to provide strategic advice based on unique business objectives.

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