About KaizenCX

KaizenCX combines the concept of "Kaizen," a Japanese term meaning "continuous improvement," with "CX," an abbreviation for "Customer Experience." A focus on constantly improving customer experience strategies and practices, possibly through iterative and incremental enhancements in service design, user experience, customer service, and other areas related to how a customer interacts with a company or brand.

Our mission centers on streamlining your tech procurement to boost your chances of success. From sourcing optimal solutions to offering expert guidance, facilitating training and marketing efforts, resolving challenges, and managing vendor relationships, we're here to ensure operational excellence.

Behind this mission is a team with over 60 years of combined expertise in technology and marketing, poised to lead you to success. At the heart of our approach is Stephanie's unique vision, merging marketing and customer service to craft holistic customer experiences, driving the founding of KaizenCX.

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Why Choose Us

We’re an extension of your team. We meticulously assess our client needs, devise tailor-made solutions, and present various carrier options to ensure service excellence and budget efficiency.
What We Offer

Leveraging a strong customer experience technology foundation, we ensure the best solutions, integrating services only when it is beneficial for our clients. Always 100% free guidance and advocacy, with no strings attached.
How We Partner

With over 350 global service providers, we work to ensure a balance between performance and cost-effectiveness. We partner with software, equipment, and networks, offering comprehensive tailored solutions.

Meet The Team

Stephanie High, M.A.

FOUNDER / FRACTIONAL CMO / MARKETING TECHNOLOGY STRATEGIST

Global marketing leader passionate about propelling results and 18+ years of experience in business transformation and operational excellence across diverse industries. Known for being savvy and bringing a unique creative perspective to help companies build the foundations to tell their brand story in authentic, compelling, and relevant ways. Resulting in creating/increasing brand loyalty and driving significant revenue growth for companies that range from start-ups to Fortune 50. Stephanie’s unique perspective is further enriched by having lived for 9 years internationally (in Japan, Mexico, and Belize) and a Master's degree in Sports and Performance Psychology, allowing her to weave insights into human behavior and global insights into her marketing strategies.

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Trevor Shanahan

TECHNOLOGY STRATEGIST

Seasoned digital strategist specializing in information technology and telecommunications, Trevor has 15+ years of experience working with small and medium-sized businesses at the enterprise level. He has a proven track record of delivering innovative solutions that improve business operations, streamline processes, and increase profitability. Trevor’s extensive knowledge enables him to provide strategic advice based on unique business objectives.

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