Terms of Use

Please read these Terms of Use carefully before using the KaizenCX website or services. By accessing or using our website at kaizencx.biz, interacting with our chatbot, completing any form or assessment, or booking an appointment, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. WHO WE ARE

We Are Kaizen LLC is a limited liability company organized under the laws of the State of Washington, doing business as KaizenCX ("KaizenCX," "we," "us," or "our"). We are a vendor-neutral technology advisory firm based in Spokane, Washington. We help businesses evaluate technology options, navigate vendor relationships, and make informed technology decisions. Our website provides information about our services, resources for business leaders, an AI Readiness Quiz, a chatbot for initial inquiries, and tools for booking advisory sessions.

2. USE OF OUR WEBSITE

You may use our website for lawful purposes only. By using our website, you agree that you will not:

• Use our website in any way that violates applicable local, state, national, or international laws or regulations

• Transmit any unsolicited or unauthorized advertising or promotional material

• Attempt to gain unauthorized access to any part of our website or its related systems

• Use any automated tool, scraper, or bot to collect information from our website without our express written permission

• Transmit any material that is defamatory, offensive, or otherwise objectionable

• Interfere with or disrupt the integrity or performance of our website

• Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to terminate or restrict your access to our website at any time, without notice, for any reason.

3. ADVISORY SERVICES AND LIMITATIONS

A. Nature of Our Services

KaizenCX provides technology advisory services. We evaluate technology options, facilitate vendor introductions, and offer strategic guidance to help you make informed decisions. Our services are advisory in nature. We do not implement, install, or directly operate technology systems on your behalf unless a separate written agreement expressly provides for such services.

B. No Guarantee of Outcomes

The outcomes described on our website reflect the experiences of specific clients in specific circumstances. These results are not guaranteed and may not be typical. Your results will depend on your organization's specific needs, circumstances, vendor selections, and implementation.

C. Advisor Model Disclosure

We Are Kaizen LLC, doing business as KaizenCX, operates on a technology advisor model. When we facilitate a match between a client and a technology vendor, the vendor may compensate We Are Kaizen LLC through their partner or referral program. This compensation does not increase the cost to you as a client. We are committed to providing vendor-neutral recommendations; however, you acknowledge that we may receive compensation from vendors whose services we recommend.

D. Not a Substitute for Professional Advice

The information and resources on our website are provided for general informational purposes only. They are not a substitute for professional legal, financial, accounting, or technical advice.

4. CHATBOT DISCLAIMER

Our website includes a chatbot to facilitate initial inquiries and communications. By using our chatbot, you acknowledge and agree to the following:

• All communications you submit through the chatbot, including any information you share, are collected and stored by We Are Kaizen LLC and our platform provider (GoHighLevel).

• Do not submit sensitive personal information through the chatbot, including Social Security numbers, financial account numbers, passwords, or protected health information.

• The chatbot is not monitored in real time. Responses may be automated and may not reflect the opinion or advice of a KaizenCX advisor.

• For urgent matters, please contact us directly at [email protected].

5. AI READINESS QUIZ

The AI Readiness Quiz on our website is designed to help you assess your organization's general readiness for AI adoption. The quiz results are based on your self-reported answers and our general advisory framework. They are intended as a starting point for conversation, not a definitive technical assessment, and are not a guarantee of any particular outcome or recommended solution.

Your quiz responses are collected and stored in our CRM system (GoHighLevel) and may be used by KaizenCX advisors to inform a follow-up consultation. By completing the quiz, you consent to this use of your responses.

6. INTELLECTUAL PROPERTY

All content on our website — including text, graphics, logos, images, assessments, and tools — is the property of We Are Kaizen LLC or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws.

You may view, download, and print materials from our website for your personal, non-commercial use only. You may not reproduce, distribute, or exploit any content from our website for commercial purposes without our express prior written consent.

The KaizenCX name, logo, and all related product and service names are trademarks of We Are Kaizen LLC. You may not use any of our trademarks without our prior written permission.

7. THIRD-PARTY LINKS AND CONTENT

Our website may contain links to third-party websites for your convenience. We Are Kaizen LLC does not control, endorse, or assume any responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party site you visit.

8. DISCLAIMER OF WARRANTIES

Our website and its content are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, We Are Kaizen LLC expressly disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement, and warranties that our website will be uninterrupted or error-free.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, We Are Kaizen LLC and its members, managers, officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

In no event shall We Are Kaizen LLC's total liability to you for all claims exceed the greater of (a) the amount you have paid to We Are Kaizen LLC in the twelve months preceding the claim, or (b) one hundred dollars ($100).

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless We Are Kaizen LLC and its members, managers, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, and fees (including reasonable attorneys' fees) arising out of or related to your use of our website, your violation of these Terms, or your violation of any applicable law or third-party right.

11. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Washington, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Spokane County, Washington.

We encourage you to contact us first at [email protected] to attempt to resolve any dispute informally before initiating legal proceedings.

12. EMAIL COMMUNICATIONS AND OPT-OUT

By submitting your email address through any form on our website, you may receive email communications from We Are Kaizen LLC, doing business as KaizenCX, including inquiry responses, booking confirmations, and marketing content where you have opted in.

You may opt out of marketing emails at any time by clicking "Unsubscribe" in any marketing email or by contacting [email protected] with "Unsubscribe" in the subject line. Transactional emails such as booking confirmations will continue as necessary to fulfill your request.

13. CHANGES TO THESE TERMS

We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top of this document. Your continued use of our website after changes take effect constitutes your acceptance of the updated Terms.

14. ENTIRE AGREEMENT

These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and We Are Kaizen LLC, doing business as KaizenCX, with respect to your use of our website and services.

15. CONTACT US

We Are Kaizen LLC, doing business as KaizenCX

Email: [email protected]

Website: kaizencx.biz

Location: Spokane, Washington