SIMPLIFY YOUR TECHNOLOGY DECISION-MAKING

Over 20 Years of Expertise in Technology Advisory, helping businesses of all sizes find the right technology solutions to thrive.

Locally owned and operated in Spokane, Washington

Your Success is Our Business

100% Free Advice and Advocacy

We redefine customer experience through technology for businesses of all shapes and sizes. Unlike traditional consulting firms, our advice and advocacy services are 100% free, with no strings attached, no obligation and no agressive sales tactics.

We work with a portfolio of 4,500+ trusted service providers, ensuring that your business receives top-tier solutions without the hefty consulting fees and sales pressures. We receive compensation from the service providers with no addition cost passed on to you.

How Technology Solutions impact Your Business

  • Infrastructure

    From contact centers and cloud solutions to CRM and utilities management, we cover all your tech needs, ensuring seamless integration and performance.

  • Sales & Marketing

    Leverage the power of AI and automation to enhance efficiency, better target your audience, streamline operations, and achieve significant cost savings for your business.

  • Finance

    Uncover substantial cost savings and implement effective strategies to maximize your budget, improve resource allocation, and enhance overall profitability.

Book A Quick Intro Now

Is Your Business Ready for Success?

  • Networking & Connectivity

    Internet Connection

    High-speed internet, often with redundancy (backup connection).

    Firewalls & VPN

    Secure your network and allow safe remote access for employees working outside the office.

    Wi-Fi & LAN

    Ensure stable internal communication, especially in office spaces.

  • Cloud Solutions

    Cloud Storage

    Store, share, and access files from anywhere (e.g., Google Drive, Microsoft OneDrive).

    Cloud Computing

    Host applications and services remotely to reduce on-premise infrastructure costs (e.g., AWS, Microsoft Azure).

  • Communication Systems

    Phone Systems (VoIP)

    Virtual phone systems like RingCentral or Zoom that are scalable and remote-friendly.

    Email & Collaboration Tools

    Google Workspace or Microsoft 365 for email, document sharing, and collaboration.

    Unified Communication Platforms

    Tools like Slack, Microsoft Teams, or Zoom for internal communication.

  • Cybersecurity

    Antivirus & Endpoint Protection

    Install security software on all devices.

    Data Encryption

    Ensure secure communication, especially for sensitive customer data.

    Identity & Access Management (IAM)

    Implement access controls and identity management to secure your system.

    Backup & Disaster Recovery

    Set up automated backup solutions and a disaster recovery plan.

  • Business Software

    Customer Relationship Management (CRM)

    Tools like Salesforce or HubSpot to manage customer data, sales, and service interactions.

    Enterprise Resource Planning (ERP)

    For businesses that need to manage inventory, HR, and accounting, tools like Oracle NetSuite or SAP may be essential.

    Accounting & Payroll Software

    QuickBooks or Xero for managing finances and payroll.

  • Website & E-Commerce

    Website Builder & Hosting:

    Platforms like WordPress, Shopify, or Squarespace to create a company website and/or an online store.

    Payment Processing

    Integrate payment gateways like Stripe or PayPal for online transactions.

  • Marketing Tools

    Marketing Automation Platforms

    Tools like Mailchimp or HubSpot for email marketing, social media management, and customer outreach.

    Analytics Tools

    Google Analytics or HubSpot Analytics to track website traffic and customer behaviors.

  • Project Management Tools

    Task Management Software

    Tools like Asana, Trello, or Monday.com to help teams organize tasks, timelines, and responsibilities.

    Time Tracking & Billing

    Tools like Harvest or Toggl for tracking employee time and managing billing efficiently.

  • Human Resources (HR) Systems

    HR Management Software

    Systems like Gusto or BambooHR to manage employee onboarding, benefits, payroll, and time-off tracking.

Book An Introductory Call

Industry-Leading Suppliers

We take pride in our extensive supplier portfolio, ensuring your business needs will always find a solution. Below, you’ll find samples of our 4,500+ trusted suppliers. Put us to work to find the best partner for your business.

Making Technology Procurement Easy

  • Discovery

    Discuss your needs, current challenges or pain points, limitations, requirements, priorities, and budget.

  • Research

    We’ll do the research and vet industry-leading technology solution providers to meet your company’s unique needs.

  • Negotiate

    We negotiate the terms and rates on your behalf, saving you time and money without the back-and-forth hassle.

  • Support

    Providing post-implementation support, initial invoice analysis, satisfaction and ongoing lifecycle management.

Book A Free Discovery Call

Why Choose KaizenCX?

Using our deep industry knowledge, we vet potential vendors on your behalf, streamlining the buying process while cutting down on time and saving you money. With our combined 60+ years of strategic partnerships with trusted vendors, we have the experience to negotiate the best contract terms and rates on the market. Plus, we’re locals!

  • Zero Cost Advice and Advocacy

    While our competitors charge premium consulting fees, KaizenCX offers expert advice and advocacy for free.

  • Extensive Provider Network

    Our vast portfolio includes top-tier providers in Telecom, Internet, Cloud, Security, Mobility, Utilities, CRM and beyond.

  • Complete Lifecycle Management

    We ensure consistent support by managing relationships with service providers, acting as an extension of your team

Book a Free Discovery Call Now!

Client Success Stories

  • "Our network transformation, thanks to the partnership with KaizenCX, has been a pivotal shift. The advancements in security and efficiency have marked a turning point for our business operations."

    Taylor S., CTO, Education

  • "Adopting energy management guidance from KaizenCX has been an impactful move, cutting costs while advancing our commitment to sustainability. This has significantly elevated our operational practices and corporate ethos."

    Morgan H., Facility Manager, Non-Profit

  • "The introduction of the unified communications with KaizenCX’s support has been a game-changer, enhancing how we work. It has brought our teams into closer collaboration, boosting connectivity and productivity.”

    Jordan L., Director of IT, Construction

  • "Our collaboration with KaizenCX has redefined our approach to customer service, marking a significant leap in customer satisfaction and operational efficiency from the outset."

    Alex M., COO, Hospitality