ABOUT KCXT

KaizenCX is an agnostic telecommunications and information technology service purveyor.

Established in 2020
Headquartered in Spokane, Washington
40+ Years of combined Telecommunications and Information Technology Expertise
300+ Suppliers
Thousands of Technology Solutions

AREA OF EXPERTISE

Network
Unified Communications
Contact Center as a Service (CCaaS)
Cybersecurity
Cloud & Digital Edge
Mobility and Internet of Things
Energy Management

WHO, WHAT, & WHY

WHO WE ARE

KaizenCX specializes in helping businesses of all sizes to discover, select, design, implement, and co-manage all their technology needs, as well as help improve their technology stack, consolidate costs, and increase revenue streams. Our areas of expertise include Unified Communications, Contact Center & Customer Experience, Cybersecurity, Connectivity, and Cloud. As an independent telecommunications and information technology distributor aka “agent”, we do the critical work of connecting clients with the services and providers they are seeking. Our team is purpose-built to augment your internal IT, Cybersecurity, Customer Experience, Compliance, and Project Management teams with the technical know-how and industry insight garnered from decades of experience.

WHAT IS AN AGENT

Think of a telecommunications and information technology agent much like a sports agent. They work on behalf of the client, looking out for their best interest, and only bring the suppliers and solutions to the table that meet the client's specifications.

WHY WORK WITH AN AGENT

Working with suppliers can be challenging. If Telecom and IT doesn’t run in your blood and you don’t speak the language, if you don’t have years of experience and know the product offerings and benchmark pricing, then an agent’s assistance is invaluable. Agents can work on your behalf to match you up with the best technology, service provider and pricing. The right agent can save you a significant amount of time and money.

WHO WE’RE NOT

KCX IS NOT

A Managed Service Provider (MSP)
A Value-Added Reseller (VAR)
A Service Reseller/Service Aggregator
A Service Provider (LEC/CLEC/MSO)
We do not charge clients for our consultative services, time, support, or expertise.

KCX DOES REPRESENT

Service Providers (LEC/CLEC/MSO)
Service Resellers/Service Aggregators
Managed Service Providers (MSP)
Value-Added Resellers (VAR)

FAQ

KCX is 100% referral based. All our clients come to us through word of mouth and recommendations by other clients we have helped.
No, we do not have sales representatives. Our focus is on providing exceptional service to our clients by strictly employing Subject Matter Experts, Solution Architects, Solution Engineers, Project Managers, and Account Managers.
Our target clients are businesses of all sizes that require unbiased guidance and long-term support with their Telecommunications and IT Solutions initiatives.
Agents get paid through a commission from the service providers based on the contract value.
No, Agents do not and cannot “mark up” the services they help clients procure. They receive a commission from the service provider in compensation for bringing the opportunity to the supplier and managing the customer<->supplier relationship.
No, Service providers do not “mark up” the services when an agent is involved in the procurement process. The commission the agent receives comes from the providers profit margin.
Working with an agency has numerous advantages compared to working directly with a supplier.
Relationship – A good agent takes the time to understand your business, team and needs. They become your advocate, first point of contact, and technical resource.
Knowledge – An agent has a broad knowledge base and works with multiple service providers and technologies regularly, so they are well-equipped to guide you through Telecommunications and IT projects and help you make informed decisions.
Consistency – When you work with an agent, you have the same team supporting you, no matter which service provider or technology you use. In contrast, direct reps often switch roles, regions, and companies, which can lead to inconsistency and uncertainty.
Unbiased Opinion – Agents evaluate each client’s needs on a case-by-case basis and recommend solutions that align with the client’s technological need, feature/functionality, support level, geography, flexibility, future goals, and budget.
Support – Agents provide extensive support to clients, including vetting technology providers, obtaining proposals, negotiating pricing and contract terms, project management, and lifecycle management. They also handle billing inquiries, trouble ticket resolution, moves, adds, changes, and disconnects.
No Pressure – Agents don’t have quotas or directives to sell you services, so you won’t feel any pressure from them. Instead, their primary goal is to support your Telecommunications and IT initiatives as they come up.
Pricing – Agents are responsible for getting their clients the best deal possible, whether it’s in terms of monthly recurring service fees, one-time implementation charges, or favorable terms and conditions. Overall, working with an agency is a smart choice as it provides numerous benefits that can help you achieve your business goals.